AutoZone Auto Parts

Oh they're always a good staff sometimes overwhelmed but that's an auto parts store for you. Tried to order a battery for a BMW motorcycle okay so that's the first thing to know you can't expect AutoZone to deal with motorcycle batteries that are as specific as a motorcycle like BMW. I have and have owned a Harley-Davidson and a 1989 Honda VTR interceptor. Anybody reading this that knows about motorcycles understands very unique very vintage. AutoZone has always been able to find batteries and get batteries mainly off the shelf for both of those vehicles. My BMW took just a little bit different of a battery so we got it I went and picked it up it did not work. That's fine because I was taking care of as any customer would be with respect and quick service. The reverse charge for the return of the battery hit my account within an hour of the transaction. And they got to put a battery on the shelf that had an empty space so I return something to stock for them for someone else. And because they refunded the money so quickly I was able to go that same day and purchase a battery from my local motorcycle shop. My point is the customer service is amazing

I am a long time customer and I brought my battery back and was told I would recieve 10 bucks. The guy rang it as a return and now I have to wait for the money to go on my card. To the defense of the guy and the Salem store it is their policy. I have always had good service there. So tired of companies holding our money when they have already been paid. There was a day they would go into the cash register and give you 10 bucks without making it a big deal. Very greedy company. You couldnt give me the 10 bucks after I drove used my own gas to bring it?